1.Scope and contact
This Privacy Policy explains how CYNSAF Services (“CYNSAF,” “we,” “us,” or “our”) handles information submitted through our website, housing inquiry and consultation forms, and related communications. It does not replace a separate resident agreement, background-check disclosure, or authorization. For privacy questions, contact [email protected] or (443) 272-5359.
2.Information we collect
We may collect names, phone numbers, email addresses, mailing addresses, preferred contact methods, requested move-in dates, housing preferences, inquiry types, and messages. For referrals, we may collect the referring agency’s name and the contact details of its representative. At a later intake stage, we may collect housing history, emergency contacts, expected payment sources, and other application information that applicants voluntarily provide. We may also receive information directly from a referring organization when it has authority to share it.
3.Website and technical information
Our website and its service providers may process IP addresses, browser or device information, pages visited, form submission timestamps, and cookies or similar technologies used to operate, secure, measure, or improve the website. If analytics or advertising cookies are added later, we will review the need for additional disclosures or consent controls.
4.How we use information
We use information to respond to inquiries, arrange consultations, review housing availability and application requests, communicate with applicants and authorized referral partners, coordinate potential placements, maintain records, improve website operations, prevent misuse, and comply with applicable legal obligations. Information from the initial website form is not, by itself, a completed housing application.
5.SMS, phone, and email communications
If you separately consent to text messages, CYNSAF may send an acknowledgment of your inquiry and related follow-up messages to the number provided. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts or HELP for assistance, where supported. Consent to receive automated text messages is not a condition of requesting housing information. You may also contact us at (443) 272-5359 or [email protected]. We do not sell or share mobile opt-in information or SMS consent with third parties for their own marketing purposes. Operational messaging may be handled by service providers acting for CYNSAF.
6.Sharing of information
We may share information with service providers who help operate our website, forms, customer relationship management system, messaging, email, and secure storage; with a referring agency or funding partner when authorized and relevant to the inquiry; or where legally required. We do not sell personal information. Any background-check provider will be engaged through a separate screening process and appropriate disclosure and authorization.
7.Background checks and sensitive information
Do not submit Social Security numbers, government identification documents, medical diagnoses, treatment details, or other sensitive records through the general website inquiry form. If screening is appropriate, CYNSAF will provide a separate background-check disclosure and authorization and use an appropriate secure collection process. Background-check information is handled separately from ordinary marketing and inquiry data.
8.Security and retention
We use reasonable administrative and technical safeguards appropriate to the information and systems involved, but no internet transmission or storage system is completely secure. We keep records for as long as reasonably needed for the purposes described above, contractual requirements, dispute resolution, or applicable law, then delete or de-identify them as appropriate. Exact retention periods may depend on the record type and legal requirements.
9.Your choices and requests
You may ask us to review, correct, or delete information you submitted, subject to verification and legal or operational retention requirements. You can opt out of SMS messages as described above and unsubscribe from nonessential marketing emails using any provided unsubscribe method. Contact [email protected] with privacy requests.
10.External services and minors
Our site may link to third-party websites that have their own policies. Our housing inquiry site is intended for adults and professional referral contacts, not for children to submit information independently.
11.Updates
We may update this policy when our services or legal obligations change. The revised policy will display a new effective date on the website.